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Troubleshooting
Troubleshooting
Read about the frequent encountered problems and how to solved them
4 articles in this collection
Written by
Constance Becquart
and
Jean-Marie Durandeau
I flash and nothing happens
When pressing the "Press to flash" button, the flash starts up but BrightLock doesn't do anything.
Written by
Constance Becquart
Updated over a week ago
I only have red signals
A door you can usually access is giving you the red light... Let's try and solve the problem together.
Written by
Constance Becquart
Updated over a week ago
I received a new access but, I can't see it on my app
Received a notification, but the access doesn't appear when you open your app?
Written by
Constance Becquart
Updated over a week ago
I can't log into my account
From the app or the website, it seems you didn't succeed in logging into your BrightLock account.
Written by
Jean-Marie Durandeau
Updated over a week ago