Troubleshooting

Read about the frequent encountered problems and how to solved them

4 articles in this collection
Written by Constance Becquart and Ninon Durivault

I flash, and, nothing happens

When pressing the "Press to flash" button, the flash starts up but BrightLock doesn't do anything.

Written by Constance Becquart
Updated over a week ago

I only have red signals

A door you can usually access is giving you the red light... Let's try and solve the problem together.

Written by Constance Becquart
Updated over a week ago

I received a new access but, I can't see it on my app

Received a notification, but the access doesn't appear when you open your app?

Written by Constance Becquart
Updated over a week ago

I can't log into my account

From the app or the website, it seems you didn't succeed in logging into your BrightLock account.

Written by Ninon Durivault
Updated over a week ago